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SendPromotion.Email

• 系統登入 System Login

  當申請帳戶成功時，IGEARS團隊會向您寄出登入帳戶，由登入電郵 及 密碼組成。.

  When account is registered successfully, iGears Team will send the login information, including the email address and password for the login account Enter the user account email and password to login.

  

• 儀錶板 Dashboard

  系統儀錶板展示系統的各項數值，數字參考下圖指示:

  1. 系統儲存剩餘容量
  2. 剩餘電郵餘額 
  3. 系統結束日期 
  4. 電郵活動概述: 電郵活動名稱、發送狀態、發送日期、點擊數量、打開數量
  5. 收訊人 (展示數量)
  6. 系統語言
  7. 個人帳戶設定

  Dashboard shows an overview of all data of the system, the number reflects the reference of the below image:

  1. Available Storage of the System
  2. Remaining Email Quota
  3. System Expiry Date
  4. Campaign Overview that showing the status of the campaign, delivered date, no. of click and no. of spam.
  5. Recipient (showing the amount)
  6. Language Bar
  7. User Account Setting

  

• 建立電郵活動 Create Campaign

  1. 在儀表板上，按下「創建電郵活動」按鈕，您可以開始創建電子郵件活動。
  2. 在電子郵件活動面板中，您可以按下「新增」按鈕以創建新活動。
  3. 「發件人名稱」和「發件人電子郵件」是連結到用戶帳戶的欄位。如果您希望更改它們，可以在「用戶帳號」中進行設置。請注意，「發件人電子郵件」的域名應與您的退信郵件設置一致。
  4. 如果您有任何內部備註，請將其包含在「內部備註」中。
  5. 「主題」指的是電子郵件的主題。

  提示：你不必需要急著決定電郵活動資訊，在創建電郵活動後，仍可修改！

  1. At Dashboard, by pressing the “Create Campaign” button, you may start to create your email campaign. 
  2. At Email Campaign Panel, you may press "New" button for creating a new campaign.
  3. "Sender Name" and "Sender Email" are fields linked to User Account. If you would like to change it, you may set it at "User Account". Please note that the domain of "sender email" should be aligned with your bounce back email setting.
  4. If you have any internal note, please include it in "internal remark".
  5. "Subject" refers to the EDM subject

  Tips: You don't need to rush to decide on the email campaign information; you can still edit it after creating the email campaign!

  

• 選擇電郵範本 Select Email Template

  1. 你可以於Template Market 選擇最適合你的電郵範本。
  2. 選擇後，可以於電郵活動編輯器，編輯你所需要的內容。

  提示：如選擇時沒有你想要的 Template Market的範本，可先選擇空白，然後再到編輯器自行編輯。

  1. You can choose the email template that best suits you from the Template Market.
  2. After selecting, you can edit the content you need in the email campaign editor.

  Tips: If you don't find the desired template in the Template Market when selecting, you can choose a blank template and then edit it yourself in the editor.

  

• 拖放式編輯器 Drag and Drop Editor

  簡介

  您可以使用拖放編輯器分為「模板」、「信件」、「區塊群」及「內容」

   

  「模板」：顯示您曾選擇的電郵模板

  「區塊群」：提供IGEARS的預設元素內容，讓你快速砌出你需要的電郵內容。

  「內容」：電郵活動各項可編輯元素

  「信件」：控制電郵活動整體的基本階層樣式 (CSS)

  內容/元素

  您可以使用拖放編輯器來設計您理想的模板。只需拖放您想要的元素即可創建佈局！

   

  可用元素:

  • 欄位：將一行分成 12 個欄位，以實現最佳佈局。
  • 標題：選擇 4 種標題類型，可自訂字體大小、顏色、文本對齊等。
  • 文本：用於輸入內容的文本區域。
  • 圖片：上傳並配置您的圖片。
  • 按鈕：一個元素，允許用戶點擊並重定向到網站或 URL。
  • 分隔線：用於分隔元素的水平線。
  • HTML：添加自訂 HTML 代碼。
  • 間距：調整元素之間的空間。

  提示：當您在電子郵件模板中拖入新元素後，可以編輯其屬性。

  信件

  控制電郵活動整體的基本階層樣式 (CSS)，如文字顏色、圖片URL、連結、電子郵件設定

  Introduction

  You can use the drag-and-drop editor, which is divided into "Templates," "Emails," "Block Groups," and "Content".

   

  Templates: Displays the email templates you have previously selected.
  Blocks: Provides default element content from IGEARS, allowing you to quickly build the email content you need.
  Content: Editable elements within the email campaign.
  Body: Controls the overall basic hierarchical styles (CSS) of the email campaign.

  Content / Element

  You can use the Drag and Drop Editor to design your perfect template. Simply drag and drop the elements you want to create your layout!

   

  Available Elements:

  • Column: Split a row into 12 columns for optimal layout.
  • Heading: Choose from 4 types of headings, customizable in font size, color, text alignment, and more.
  • Text: A text area for entering your content.
  • Image: Upload and configure your images.
  • Button: An element that allows users to click and be redirected to a website or URL.
  • Divider: A horizontal line to separate elements.
  • HTML: Add custom HTML code.
  • Spacing: Adjust the space between elements.

  Tips: You may edit the properties once you drag a new element in the eDM.

  Body

  You can control the overall styles of your email campaign using CSS, including text color, image URLs, links, and email settings.

  

• 拖放式編輯器 - 欄位屬性 Drag and Drop Editor - Column Properties

  拖放式編輯器 - 欄位屬性

  在設計您的界面時，您可以調整欄位的屬性，以增強其外觀和可讀性。

  • 背景顏色：點擊顏色選擇器，選擇您想要的顏色。
  • 內邊距：設置欄位內部內容之間的所需值。點擊「更多選項」以單獨設置上、下、左和右邊距的值。
  • 邊框：設置欄位的邊框顏色和寬度，以提高可見性和結構感。

  Drag and Drop Editor - Column Properties

  When designing your interface, you can adjust the properties of columns to enhance their appearance and readability.

  • Background Colour: Click the colour picker and choose your desired colour.
  • Padding: Set the desired values between the content inside the column. You may also click ‘More option’ to set the desired values for top, bottom, left, and right padding separately.
  • Border: Set the border colour and width to the column for enhanced visibility and structure.

  

• 拖放式編輯器 - 行屬性 Drag and Drop Editor - Row Properties

  拖放式編輯器 - 行屬性

  行屬性用於控制行內容區域外的設計元素。

   

  您還可以選擇預製的區塊或使用模板！

  或在「欄位」按一下「添加內容」。
  選擇您希望添加的元素，然後將其拖放到指定區域。

  Drag and Drop Editor - Row Properties

  Row properties are used to control the design elements outside the content area of a row.

   

  You can also choose pre-made blocks or use templates!

  In the "Column" section, click "Add Content," select the element you wish to add, and drag it to the designated area.

  

• 拖放式編輯器 - 可用元素 Drag and Drop Editor - Elements

  

  拖放式編輯器 - 可用元素

  標題

  您可以使用右側的選項或編輯器來控制字體系列、大小、顏色和其他設置。

  文字

  文字區域用於輸入內容。與「標題」類似，您可以使用右側的選項或編輯器來控制設置。

  圖片

  拖入「圖片」元素後，上傳您的圖片並進行配置，步驟如下：

   

  • 按下 「上傳圖片」。「檔案管理」視窗會彈出。
  • 點擊 「上傳」或 將照片拖入至「檔案管理」視窗。
  • 如點按「上傳」，選擇 「添加文件」。點擊 「開始上傳」。
  • 上傳完成後，文件名稱前會顯示一個勾號。
  • 點擊 「返回文件列表」，然後選擇您想要添加的圖片。
  • 您可以使用右側的選項來控制圖片的寬度和內邊距設置。
    
    

  您還可以為圖片添加外部連結。只需輸入 URL 以重定向到指定頁面。

  按鈕

  按鈕是一個元素，用於點擊並將讀者重定向到網站或 URL。

  您可以使用右側的選項或編輯器來控制按鈕的設置。可以為按鈕添加外部連結，只需輸入 URL 即可重定向到指定頁面

  分隔線

  分隔線用於將元素分開，顯示為一條直的水平線。

  您可以選擇三種類型的線條：實線、虛線和點線。您可以使用右側的選項調整線條的寬度和顏色。

  HTML

  您可以簡單地輸入 HTML 代碼以創建內容。

  空間  (間距)

  用於添加元素之間的間距。您可以使用右側的選項調整寬度和高度。

  Drag and Drop Editor - Elements

  Heading

  You can control the font family, size, colour, and other settings using the options on the right-hand side or through the editor.

  Text

  The text area is for inputting text. Similar to the "Heading," you can control the settings using the options on the right-hand side or through the editor.

  Image

  Choose "Image" element and configure them with the following steps:

   

  • Press ‘Upload Image’. A new window of "File Manager"
  • Click ‘Upload’ or Drag an image in "File Manager".
  • If choose "Upload", press Select ‘Add Files’ to select multiple files
  • Click ‘Start Upload’.
  • Once the upload is complete, a checkmark will appear next to the file name.
  • Click ‘Return to Files List’ and select the image you want to add.
  • You can control the image width and padding settings using the options on the right-hand side.

  
  You can also add an external link to the image. Simply input the URL to redirect to the designated page.

  Button

  The button is an element used to click and redirect readers to a website or URL.
  
  

  You can control the button settings using the options on the right-hand side or through the editor. An external link can be added to the button by simply inputting the URL to redirect to the designated page.

  Divider

  The divider is used to separate elements and is displayed as a straight horizontal line.

  You can choose from three types of lines: solid, dotted, and dashed. You can adjust the width and color of the line using the options on the right-hand side.

  HTML

  You can simply input HTML code to create content.

  Spacing

  Used to add spacing between elements. You can adjust the width and height using the options on the right-hand side.

• 電郵合併 Mail Merge

  電郵合併

  這可以用於量身定制的活動，並連接到收件人的數據，例如名 = {namefirst}，姓 = {namelast}。通過輸入這些 HTML 代碼，將顯示個性化的電子郵件給您的收件人。

  您可以將 CSV 文件導入系統，以便在電子郵件活動設置的後期階段設置這些可選字段的個性化活動，並可以在稍後的階段回來編輯活動。

  Mail Merge

  It can be used for tailor made campaigns, connects with recipients’ data, such as First Name = {namefirst}, Last Name = {namelast}. By entering these HTML codes, it will show personalized emails to your recipient. 

  You may import the CSV files into the system for these optional fields for setup personalized campaign at the later stage of the email campaign setup, and you may back to edit the campaign at a later stage. 

   

  

• 電郵活動介面 Campaign Panel

  電郵活動介面

  在拖放編輯器中設置基本模板後，點擊「管理發送」或「返回」，您將被重定向到活動面板。該面板分為四個部分：

  1. 電郵設計/設置：編輯活動詳細信息、連結設置和預覽。
  2. 收件人：新增收件人、收件人管理、進階設定。
  3. 排程發送：「發送」、「未來排程」。
  4. 報告：與開啟率和點擊率相關的報告。

  *For English content, please scroll down.

  

  電郵設計/設置

  電郵活動資訊

  此頁面可設定「發送人名稱」、「發送人電子郵件」、「主題」、及「內部備註」。

  拖放式編輯器

  此頁面跳至此電郵活動的編輯器，可以編輯電子郵件內容。

  連結設置

  此頁面展示此電郵活動的所有連結，可以按需要加入「內部備註」、點擊率報告及連結處理。

  預覽

  此頁面展示此電郵活動的所有連結，可以按需要加入「內部備註」、點擊率報告及連結處理。

  收件人

  新增收件人

  如果想獨立新增收件人，可以在這裡新增收件人。

  收件人管理

  此頁面可以看見所有將會收到電郵活動的收件人。此頁面可以新增、刪除、匯入、從現有數據庫匯入，及匯出收件人。

  - 匯入

  如使用匯入，可以下載CSV範本參考所需要匯入的欄位。匯入成功後，系統會展示成功匯入的數量。

  - 從現有數據庫匯入

  如選擇「從現有數據庫匯入」，列長展示曾經匯入至系統的「收件人」。可以利用「複合查詢」加入搜尋條件，如收件人類別、名字、姓氏。

  搜尋後，可以點按:

  1. 確認新增收件人 (按搜尋結果) - 即一次性匯入經搜尋後的收件人
  2. 確認新增收件人 (按已勾選結果) - 即一次性匯入已有勾選的收件人。使用此方法可能需要跨頁面，或於「顯示」結果頁數處理。

  進階設定

  進階設定頁面設定新增/匯入收件人時候，留意以下設定：

  1. 「允許重複? 」 - 是否允許電子郵件「重複」，即有同一電郵出現在收件人管理;
  2. 「添加到主數據庫？」 - 新增/匯入收件人時候，是否允許該電子郵件加至 此平台的主數據庫 ／ 收件人資訊。

  ^需要在新增/匯入前設定。

  排程發送

  發送

  按發送，系統會立即發送。

  未來排程

  若需要在特定時間、長時間發送、長時間重複發送、有特定電郵活動計劃，可以透過此頁面設定。

  • 按以下時間表發送 — 建議先關閉。如開啟，即確認「未來排程設定」已完成，按下「儲存」後，便允許系統，根據你即將設定的時間發送。
  • 發送開始時間 — 如此電郵活動需要長時間自動發送，你可以設定整個電郵活動的開始發送的時間
  • 發送結束時間 — 如此電郵活動需要長時間自動發送，你可以設定整個電郵活動系統結束發送的時間。注意，若發送結束時間設定過早，系統仍在發送電郵，會有機會導致系統無法完全送出所有電郵。
  • 每日開始發送時間 — 如此電郵活動需要長時間自動發送，你可以設定每日開始發送時間。
  • 每日結束發送時間 — 如此電郵活動需要長時間自動發送，你可以設定每日結束發送時間。注意，若發送結束時間設定過早，系統仍在發送電郵，會有機會導致系統即日完全送出所有電郵。
  • 只允許星期 — 如電郵活動為長時間進行 ／ 重複發送，你可以允許哪一天進行發送。

  報告

  • 總結：整個電郵活動的報告總結，如開啟次數、點擊次數、退回次數。
  • 開啟率報告：整個電郵活動的開啟次數。
  • 開啟裝設報告：收件人以哪一個設備／系統開啟電郵。^
  • 點擊報告：顯示各項連結的點擊次數。
  • 原始數據(接收者)：查看各項收件人接收狀況。
  • 原始數據(點擊率)：查看各項收件人的點擊狀況。

  ^ 只供參考作用，電郵開啟後，部分設備及系統，或基於開啟電郵程式隱私設定，未必回報設備類型。

  Email Campaign Interface

  After setting up a basic template in the drag-and-drop editor, clicking "Manage Send Out" or "Back" will redirect you to the campaign panel. This panel is divided into four sections:

  1. Email Design/Setup: Edit campaign details, link settings, and preview.
  2. Recipient: Add recipients, manage recipients, and advanced setup.
  3. Send Schedule: Options for "Send" and "Future Schedule."
  4. Report: Reports related to open rates and click rates.

  Email Design/Setup

  Basic information

  This page allows you to set the "Sender Name," "Sender Email," "Subject," and "Internal Remars."

  Edit Campaign in Drag & Drop Editor

  This page navigates to the editor for this email campaign, where you can edit the email content.

  Link Setup

  This page displays all links associated with the email campaign. You can add internal remarks, Allow of Click Rate Statistic, and link handling as needed.

  Preview

  This page shows a preview of the email campaign.

  Recipient

  Add New Recipient

  If you want to add recipients individually, you can do so here.

  Recipient Administration

  This page displays all recipients who will receive the email campaign. You can add, delete, import, import from an existing database, and export recipients.

  - Import

  When using import, you can download a CSV template to reference the required fields for import. After a successful import, the system will display the number of successfully imported entries.

  - Add From Existing Database

  If you choose "Add from Existing Database," a long list of previously imported recipients will be displayed. You can use "Add Condition" to add search criteria, such as recipient category, first name, and last name.

  After searching, you can click:

  1. Confirm add to recipient (by list) - This allows you to bulk import the recipients found in the search after the condition.
  2. Confirm add to recipient (by checked) - This allows you to bulk import the selected recipients. This method may require cross-page handling or managing results for "pages" pagination.

  Advanced Setup

  On the advanced settings page, note the following when adding/importing recipients:

  1. 「Allow Repeat? 」 - Whether to allow email duplicates, meaning the same email appears in recipient management.
  2. 「Allow to Master Database?」 - When adding/importing recipients, whether to allow the email to be added to the platform's main database/recipient information.

  ^Note: These settings need to be configured before adding/importin of recipients.

  Send Schedule

  Broadcast Now

  Clicking send will immediately send the email.

  Future Schedule

  If you need to send at a specific time, for an extended period, or on a recurring basis, you can set this up on this page.

  • Send by following schedule — It's recommended to disable this initially. If enabled, it confirms that "Send by following schedule" are complete. After clicking "Save," the system will send according to your scheduled times.
  • Start Sending Time — If this email campaign requires prolonged automated sending, you can set the start time for sending.
  • End Sending Time — If this email campaign requires prolonged automated sending, you can set the end time. Note that if the end time is set too early while emails are still being sent, this may prevent the system from completing all email deliveries.
  • Daily Period Start — If this email campaign requires prolonged automated sending, you can set the daily start time.
  • Daily Period End — If this email campaign requires prolonged automated sending, you can set the daily end time. Note that if the end time is set too early while emails are still being sent, this may result in incomplete email deliveries for the day.
  • Week date allowed — If the email campaign is ongoing or recurring, you can specify which days are allowed for sending.

  Report

  • Summary：A summary report of the entire email campaign, including the number of opens, clicks, and bounces.
  • Open Rate Report：The total number of opens for the email campaign.
  • Open Device Report：Information on which devices/systems recipients used to open the email.^
  • Click Rate Report：Displays the number of clicks for each link.
  • Raw Data (Recipient)：View the status of each recipient's reception of the email.
  • Raw Data (Click Rate)：View the click status for each recipient.

  ^ This data is for reference only. After opening the email, certain devices or systems may not report the device type due to privacy settings in the email application.

• 收件人管理 Recipient Management

  收件人管理 Recipient Management

  SendPromotion.Email 系統提供無上限匯入收件人，你可以使用CSV進行匯入。匯入後，亦可按需要匯出收件人資訊。

  收件人資訊

  在收件人資訊，你可以編輯收件人資訊，以便在電郵活動，使用不同欄位作自定義電郵的電郵合併．

  可以輸入以下內容：

  • 基本資料：如電子郵件、稱謂、名字等；
  • 進階：電郵合併的其他欄位，如欄位１、日子欄位１、數字欄位１等；
  • 統計：顯示數據上的資訊，如點擊率、打開率、是否已退出訂閱等。

  收件人類別

  你可以在收件人類別設定新類別，以方便管理所有收件人。

  以下為欄位解釋：

  • 類別名稱：名稱
  • 有效以件人數量：即多少收件人屬於這個類別，依然有效
  • 無效收件人數量：即多少收件人被列入為這個類別，但已退出訂閱／電郵無效

  The SendPromotion.Email system provides unlimited recipient imports. You can use CSV for the import. After importing, you can also export recipient information as needed.

  Recipient Database

  In the recipient database, you can edit the details to use different fields for customizing mail merges in your email campaigns.

  You can enter the following content:

  • General: Such as email address, salutation, first name, etc.
  • Advance: Other fields for mail merges, such as Field 1, Date Field 1, Number Field 1, etc.
  • Statistic: Information on metrics such as click rates, open rates, and unsubscribe status (Is Unsubscribe?).

  Recipient Database

  You can set up new categories for recipients to facilitate the management of all recipients.

  Here are the explanations for the fields:

  • Category Name: The name of the category.
  • Valid Recipient: The number of recipients that belong to this category and are still active.
  • Invalid Recipient: The number of recipients listed in this category who have unsubscribed or have invalid email addresses.

• 匯入收件人 Import Recipient

  匯入收件人 Import Recipient

  SendPromotion.Email 允許使用者以手動新增收件人，亦允許以CSV大量匯入收件人。以下是匯入收件人一些注意事項。

  SendPromotion.Email allows users to manually add recipients as well as to import recipients in bulk using CSV. Here are some important notes regarding recipient import.

  注意事項 Note

  1. 到收件人管理，並點按「匯入」後，會到達上傳CSV的頁面。可下載相關範本作參考。

  1. Go to the recipient management section and click on "Import." This will take you to the page for uploading a CSV file. You can download the relevant template for reference.

   

  注意：每次匯入上限為99,999封電郵地址．如每次匯入的超出上限，系統會認為是垃圾郵件匯入。如需要大量匯入，請與我們的支援團隊聯絡。

  Note: The maximum limit for each import is 99,999 email addresses. If the CSV file' email addresses exceeds this maximum, the system may consider it as SPAM import. Please contact for our support team for more information if you wish to apply an extensive import of the email addresses.

  

  

  2. 範本會有齊各項欄位的名稱，可以按照你需要的欄位增加。如電郵 (Email)、firstname、數字欄位1等。

  注: 因為匯入的是按CSV格式，如你沒有需要匯入其他欄位，可將其他欄位清空，以免匯入多餘的資料至系統。例: 假設C欄為category，如沒有需要，可以刪除此欄位。如該欄位仍然存在，代表你需要系統匯入。如欄位的其他列沒有輸入內容，系統會預設為空白內容。例，如保留E欄為First Name，但列３沒有輸入，E3即為空白，系統便會匯入「空白」的last name．

  2. The template will include all field names, and you can add additional fields as needed, such as Email, First Name, Number Field 1, etc.

  Note: Since the import is done in CSV format, if you do not need to import certain fields, you can clear those fields to avoid importing unnecessary data into the system. For example, if column C represents a category and you don’t need it, you can delete that column. If the column remains, it indicates that you want the system to import it. If other rows in that column are empty, the system will treat them as blank. For instance, if you keep column E for First Name but leave row 3 empty, E3 will be blank, and the system will import a "blank" Last Name.

  

  3. 匯入後，系統會顯示相關欄位是否對應系統內的欄位名稱，匯入前請先檢查是否正確。如使用範本並沒有更改A列，系統可直接辯認相關欄位。

  3. After the import, the system will display whether the relevant fields correspond to the field names within the system. Please check for accuracy before completing the import. If you use the template without changing column A, the system can automatically recognize the corresponding fields.

  

  4. 匯入後，系統會在後台運行相關匯入資料。匯入時，系統會彈出灰色等待畫面。請放心，系統匯入後會顯示相關匯入成功及失敗的電郵數量。

  4. After the import, the system will process the relevant data in the background. During the import, a gray loading screen will appear. Rest assured, once the import is complete, the system will display the number of emails that were successfully imported as well as those that failed.

  

  以下是匯入電郵時可能遇上的錯誤訊息:

  • 沒有正確的電郵格式：系統無法辦認相關電郵格式，導致系統無法匯入。
  • 匯入數量與成功顯示匯入數量不同：系統跳過不是電郵格式的電郵，導致與匯入檔不一。
  • 顯示「電郵名單正在後台匯入，並可在匯入後查看進度」：此代表電郵CSV無法通過系統檢查，請與我們的支援團隊聯絡。
  • 灰色等待畫面沒有回應 / 無法再次進入系統：此代表相關電郵數量較大，請耐心等侯。
  • 其他錯誤訊息：請與支援團隊聯絡。

  Here are the possible error messages you may encounter when importing emails:

  • Invalid Email Format: The system cannot recognize the relevant email format, resulting in a failure to import.
  • The number of imported entries differs from the successfully displayed number: the system skips email addresses that are not in the correct format, resulting in a discrepancy with the import file.
  • "Email list is being imported in the background, and you can check the progress after the import": This indicates that the email CSV could not pass the system checks. Please contact our support team.
  • Gray loading screen is unresponsive / Unable to re-enter the system: This means that the number of emails being processed is large; please be patient.
  • Other Error Messages: Please contact the support team for assistance.

• 退回電郵設定 Bounce Back Email Setting

  退回電郵設定
  Bounce Back Email Setting

  大部分電郵供應商現在使用DMARC標準來處理電子郵件退回（如因電子郵箱已滿、電子郵箱不存在、收件人只開啟白名單等原因而導致郵件無法送達）。DMARC有助於減少垃圾郵件和欺詐郵件的數量，但同時也會對電郵退回率的正確計算造成影響。

   

  因此，SendPromotion.Email 為正確計算電郵退回率，您需要建立一個專門用於接收退回電郵的電郵帳戶，並使用與寄件者相同網域名稱的電郵地址。如果您有多於一個寄件者電郵網域名稱，請為每個網域名稱提供一個電郵地址，並與我們分享以便檢索退回電郵資訊。

   

  Most email providers now use the DMARC standard to handle email bounces (such as when a mailbox is full, the email address does not exist, or the recipient only opens whitelisted emails). DMARC helps reduce the amount of spam and fraudulent emails, but it can also affect the accurate calculation of email bounce rates.

   

  Therefore, to accurately calculate the email bounce rate with SendPromotion.Email, you need to create a dedicated email account for receiving bounce emails and use an email address with the same domain name as the sender. If you have more than one sender email domain, please provide an email address for each domain and share it with us so we can retrieve bounce email information.

  

  你可以到「設定」的「Bounced Back Data Setting」：
  
  You may goto "Setting" - "Bounced Back Data Setting":

  欄位名稱 (Field Name)

  定義

  Description

  Bounce System Name

  內送郵件伺服器名稱 (如outlook.office365.com)

  Name of Incoming mail server (e.g. outlook.office365.com)

  Bounce System Port

  根據你選擇的System Port Type，提供Port 數字

  Type in the selected port number of the port type.

  Bounce System User

  退回的電郵地址

  Bounce Email Address

  Bounce System Password^

  只用作檢查連結測試/Use for Test Connection 

  退回的電郵地址的密碼

  Password of the bounce back email address

  Bounce System INBOX

  預設"INBOX"，即退回電郵的資料夾

  Default as INBOX, for filling the folder of the bounce back email address

  Bounce System Type

  選擇System Port Type (建議POP3/IMAP)

  System Port Type (POP3/IMAP suggested)

  Bounce System Flag 1

  Norsh/SSL (建議 SSL)

  Norsh/SSL (Suggest as SSL)

  Bounce System Flag 2

  Validate Cert/Novalidate Cert

  (建議Novalidate Cert)

  Validate Cert/Novalidate Cert

  (Suggest as Novalidate Cert)

  Bounce System Flag 3

  N/A / Tls / Notls (建議N/A)

  N/A / Tls / Notls (Suggest as N/A)

  當完成填寫所有資訊，先按下儲存。再可以按右下角的「測試連結」。如果系統匯報「成功連接至伺服器」，即代表已完成設定。如沒有後「成功連接」，或遇上其他情況，請立即建立支援票券，與我們聯絡。
  
  When you have finished filling in all the information, first click "Save". Then, you can click the "Test Connection" button in the bottom right corner. If the system reports "Successfully connected to the server," it means the setup is complete. If you do not receive the "Successful connection" message or encounter any other issues, you may a support ticket to our support team.

• SPF設定 SPF Setting

  SPF設定

  SendPromotion.Email 需要設置發件人政策框架（SPF），這是一種用於防止電子郵件偽造的電子郵件認證技術。由於 SPF 是 DMARC 依賴的電子郵件認證技術之一，DMARC 電子郵件驗證系統在 SPF 檢查的基礎上增加了 DKIM 的對齊檢查，以確定其結果。正確設置 SPF 記錄將通過使用我們的服務代表您的域名發送電子郵件來提高送達率。

   

  設定步驟
  

  1. 訪問您的 DNS 管理器
  2. 選擇您想要修改的域名
  3. 設置 / 編輯 TXT 記錄（域名的 DNS）
  4. 授權可以代表您的域名發送電子郵件的主機名/IP 地址
  5. 請將 ip4:152.104.9.2/25 輸入到您域名的 TXT 記錄中，TXT 記錄範例：v=spf1 ip4:152.104.9.2/25 ~all
  6. 保存您的 TXT 記錄，然後使用第三方工具檢查
  7. 最後我們建議使用第三方工具 MXtoolbox.com 檢查 SPF 記錄的更新情況。

  SPF Setting

  SendPromotion.Email requires a setup of Sender Policy Framework (SPF), an email authentication technique that is used against email spoofing.  
  As SPF is one of the email authentication techniques on which DMARC is based. The email validation system DMARC creates a link between SPF and DKIM, which use the result of the SPF checks and adds a check on the alignment of the domains to determine its results.Properly setup SPF record will improve the deliverability through using our service on behalf of your domain:

   

  Steps

  1.  Access your DNS Manager
  2. Select the domain you would like to modify
  3. Setup TXT record (a domain’s DNS), which authorized hostnames/ IP addresses that are permitted to send email behalf of your domain
  4. Please input ip4:152.104.9.2/25 to your domain’s TXT record
  5. Example of a TXT record:  v=spf1 ip4:152.104.9.2/25 ~all
  6. Save your TXT record, then check with 3rd party tools
  7. We suggest using a 3rd party tool, like MXtoolbox.com, for checking the update of SPF record. 

• 系統暫停: 無法匯入/發出郵件 System Suspension: Could not import recipient/ send eDM

  系統暫停: 無法匯入/發出郵件 System Suspension: Could not import recipient/ send eDM

  SendPromotion.Email 系統AI 會定期檢查發送情況、匯入CSV的電郵、以及退出訂閱情況。如違反相關守則，則會產生部分功能暫停。

  當 SendPromotion.Email  禁用您帳戶的某些功能（例如發送或匯入功能）時，會發生暫停。帳戶仍然是活躍的，如新增／編輯EDM設計、註冊收件人、API 請求和其他功能仍然有效。在少數情況下，帳戶可能會完全暫停，包括登錄功能。

   

  為什麼會這樣？

  網際網路服務提供商（ISP）和反垃圾郵件組織會密切關注 SendPromotion.Email  的發送情況。如果他們發現電子郵件的負面反應率過高，可能會阻止 SendPromotion.Email 的電子郵件到達其用戶。為了保護所有 SendPromotion.Email  用戶的發送聲譽，SendPromotion.Email  會定期檢查負面電子郵件或匯入結果，有時需要發出暫停通知。

  
  暫停的原因包括：

  1. 違反使用條款: 如發送推廣電子郵件可能相關地區法例．在香港，如違反《個人資料（私隱）條例》（PDPO）和《不請自來電子訊息條例》（UEMO）。詳情可到此篇文章之參考內容。
  2. 高濫用率：如果收件人標記電子郵件為垃圾郵件，這將在您的 SendPromotion.Email 帳戶中註冊為濫用投訴。如果濫用投訴超過閾值，SendPromotion.Email 會發送警告通知。
  3. 高硬退信率：硬退信是指因電子郵件地址不存在而無法送達的電子郵件。
  4. 電子郵件域名未經驗證：從 2024 年 2 月開始，Gmail 和 Yahoo 將要求自定義驗證和已發佈的 DMARC 記錄。請參考上述DMARC說明
     高退訂率：當有人點擊電子郵件中的退訂鏈接時，自動退出電子郵件營銷。
  5. 直接投訴：如果聯絡人收到不必要的電子郵件並通知 SendPromotion.Email 或反垃圾郵件組織，這可能會導致域名或 IP 被列入黑名單。
  6. 保護域名機制：以免域名收到其他電郵伺服器進行黑名單。請參考發送原則。

   

  接下來該怎麼做？
  SendPromotion.Email 會向主要帳戶聯繫人發送電子郵件，提供問題的詳細信息和後續步驟的說明。

   

  說明包括：

  1. 名單來源：記錄電子郵件地址的收集方式和來源

  • 提供來自您網站註冊表單的記錄 ／ 收集方式
  • 包括在任何促銷活動或活動中收集的電子郵件

  2. 第三方服務：如果您使用第三方服務來收集電子郵件，提供合同或協議，說明其數據收集方法。
  3, 提供相關電郵隱私政策：如有，需要分享相關公司隱私政策，解釋如何收集數據。

  4. 提供電郵定期更新說明

  
  避免未來問題的建議：
  1. 定期更新相關電郵名單

  2. 提供退出電郵訂閱之連結

  3. 在發送推廣電子郵件之前，始終獲得個人的明確同意。

  4. 使用合法的方法來建立聯絡人名單，例如在網站上設置註冊表單。

  5. 熟悉當地法規，以確保合規。

  6. 如果您考慮發送推廣電子郵件，建議諮詢熟悉香港數據保護法的法律專家。

   

  如仍有問題，請到支援票中心查詢，並向我們提出相關電郵名單的獲取方法證明。經審批後，經解封相關安排。

   

  參考內容: 

  以下是幾個國家的數據保護和反垃圾郵件法規示例，以及不合規的潛在罰款：

  香港：使用機器生成的聯絡人名單發送推廣電子郵件可能違反《個人資料（私隱）條例》（PDPO）和《不請自來電子訊息條例》（UEMO）。關鍵要點：需要同意：根據《UEMO》，在發送推廣電子郵件之前，必須獲得收件人的同意。如果聯絡人是未經同意生成的，這可能是非法的。數據保護：根據《PDPO》，必須合法和公正地獲取和使用個人資料。如果使用機器生成的名單，而這些資料未經同意收集，則可能不符合這些原則。選擇退出機制：推廣電子郵件必須包含明確的選擇退出機制，允許收件人取消訂閱未來的通信。罰則：違反這些法規可能會導致罰款和其他處罰。

  歐盟（GDPR）：根據《通用數據保護條例》，組織可能面臨高達2000萬歐元或其年全球收入4%的罰款，這包括在未獲得同意的情況下發送電子郵件。
  美國（CAN-SPAM法案）：不遵守CAN-SPAM法案可能導致每次違規最高可罰款43,792美元。這包括未能提供明確的選擇退出選項。
  加拿大（CASL）：加拿大反垃圾郵件法允許對未經同意發送商業電子消息的組織處以最高1000萬加元的罰款。
  澳大利亞（2003年垃圾郵件法）：違規者可能面臨高達210萬澳元的罰款，企業和個人都可能受到重大罰款。
  巴西（LGPD）：巴西的《通用數據保護法》對公司在巴西的收入可處以最高2%的罰款，每次違規的上限為5000萬雷亞爾。

   

  The SendPromotion.Email system AI will regularly check sending status, the emails imported from CSV files, and unsubscribe rates. If there are violations of relevant regulations, some functions may be temporarily suspended.

   

  When SendPromotion.Email disables certain features of your account (such as sending or importing capabilities), a suspension occurs. The account remains active, meaning features like creating/editing EDM designs, registering recipients, API requests, and others will still function. In rare cases, the account may be completely suspended, including login functionality.

   

  Why Did This Happen?
  Internet Service Providers (ISPs) and anti-spam organizations closely monitor the sending status of SendPromotion.Email. If they detect a high rate of negative responses to emails, they may block emails from SendPromotion.Email from reaching their users. To protect the sending reputation of all SendPromotion.Email users, the system regularly checks for negative email or import results and may issue a suspension notice when necessary.

   

  Reasons for Suspension Include:
  

  • Violation of Terms of Use: For example, sending promotional emails that violate regional laws. In Hong Kong, this includes violations of the Personal Data (Privacy) Ordinance (PDPO) and the Unsolicited Electronic Messages Ordinance (UEMO). For details, please refer to the related content.
  • High Abuse Rate: If recipients mark emails as spam, it registers as an abuse complaint in your SendPromotion.Email account. If abuse complaints exceed a certain threshold, SendPromotion.Email will send a warning notification.
  • High Hard Bounce Rate: Hard bounces are emails that cannot be delivered due to non-existent email addresses.
  • Email Domain Not Authenticated: Starting in February 2024, Gmail and Yahoo will require custom authentication and a published Domain-based Message Authentication, Reporting & Conformance (DMARC) record.
  • High Unsubscribe Rate: When someone clicks the unsubscribe link in your email, they are automatically opted out of email marketing.
  • Direct Complaints: If a contact receives unwanted emails and notifies SendPromotion.Email or anti-spam organizations, this could lead to the domain or IP being blacklisted.
  • Domain Protection Mechanism: To prevent the domain from being blacklisted by other email servers.

  
  What Should I Do Next?
  SendPromotion.Email will send an email to the primary account contact, providing details about the issue and instructions on how to proceed.

   

  Instructions Include:

  • Source of the List: Document how and where email addresses were collected-
  • Provide records from your website sign-up forms or collection methods.
  • Include emails collected during any promotional events or activities.
  • Third-Party Services: If you used third-party services to collect emails, provide contracts or agreements that outline their data collection methods.
  • Provide Relevant Email Privacy Policy: If applicable, share the company’s privacy policy explaining how data is collected.
  • Provide Email Update Frequency: State how frequently the email list is updated.

   

  Recommendations to Avoid Future Issues:

  • Regularly update the relevant email list.
  • Provide an unsubscribe link in emails.
  • Always obtain explicit consent from individuals before sending promotional emails.
  • Use legitimate methods to build your contact list, such as setting up sign-up forms on your website.
  • Familiarize yourself with local regulations to ensure compliance.

  
  If you consider sending promotional emails, consulting with a legal expert familiar with Hong Kong data protection laws is advisable.

  
  If you still have questions, please visit the support ticket center to inquire and provide proof of how the relevant email list was obtained. After approval, arrangements for unblocking can be made.

   

  Reference Content:
  Here are examples of data protection and anti-spam regulations from several countries, along with potential penalties for non-compliance:

   

  Hong Kong: Sending promotional emails using robot-generated contact lists may violate the Personal Data (Privacy) Ordinance (PDPO) and the Unsolicited Electronic Messages Ordinance (UEMO). Key points: Consent is required—under the UEMO, consent from recipients must be obtained before sending promotional emails. If contacts were generated without consent, this could be illegal. Data protection—under the PDPO, personal data must be obtained and used lawfully and fairly. Using lists generated without consent may not comply with these principles. Opt-out mechanism—promotional emails must include a clear opt-out mechanism allowing recipients to unsubscribe from future communications. Penalties—violating these regulations can result in fines and other penalties.

  
  European Union (GDPR): Organizations may face fines of up to €20 million or 4% of their annual global revenue for violations, including sending emails without consent.

  
  United States (CAN-SPAM Act): Non-compliance with the CAN-SPAM Act may result in fines of up to $43,792 per violation, including failure to provide a clear opt-out option.

  
  Canada (CASL): The Canadian Anti-Spam Legislation allows fines of up to CAD 10 million for organizations sending commercial electronic messages without consent.

  
  Australia (Spam Act 2003): Violators may face penalties of up to AUD 2.1 million, with significant fines for individuals as well.

  
  Brazil (LGPD): Brazil's General Data Protection Law may impose fines of up to 2% of a company's revenue in Brazil, with a cap of R$50 million per violation.