系統資訊: 無法匯入/暫停發出郵件 System: Suspension on import recipient/ send eDM - SendPromotion.Email
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SendPromotion.Email 系統AI 會定期檢查發送情況、匯入CSV的電郵、以及退出訂閱情況。如違反相關守則，則會產生部分功能暫停。

當 SendPromotion.Email  禁用您帳戶的某些功能（例如發送或匯入功能）時，會發生暫停。帳戶仍然是活躍的，如新增／編輯EDM設計、註冊收件人、API 請求和其他功能仍然有效。在少數情況下，帳戶可能會完全暫停，包括登錄功能。

為什麼會這樣？

網際網路服務提供商（ISP）和反垃圾郵件組織會密切關注 SendPromotion.Email  的發送情況。如果他們發現電子郵件的負面反應率過高，可能會阻止 SendPromotion.Email 的電子郵件到達其用戶。為了保護所有 SendPromotion.Email  用戶的發送聲譽，SendPromotion.Email  會定期檢查負面電子郵件或匯入結果，有時需要發出暫停通知。

暫停的原因包括：

1. 違反使用條款: 如發送推廣電子郵件可能相關地區法例．在香港，如違反《個人資料（私隱）條例》（PDPO）和《不請自來電子訊息條例》（UEMO）。詳情可到此篇文章之參考內容。
2. 高濫用率：如果收件人標記電子郵件為垃圾郵件，這將在您的 SendPromotion.Email 帳戶中註冊為濫用投訴。如果濫用投訴超過閾值，SendPromotion.Email 會發送警告通知。
3. 高硬退信率：硬退信是指因電子郵件地址不存在而無法送達的電子郵件。
4. 電子郵件域名未經驗證：從 2024 年 2 月開始，Gmail 和 Yahoo 將要求自定義驗證和已發佈的 DMARC 記錄。請參考上述DMARC說明
   高退訂率：當有人點擊電子郵件中的退訂鏈接時，自動退出電子郵件營銷。
5. 直接投訴：如果聯絡人收到不必要的電子郵件並通知 SendPromotion.Email 或反垃圾郵件組織，這可能會導致域名或 IP 被列入黑名單。
6. 保護域名機制：以免域名收到其他電郵伺服器進行黑名單。請參考發送原則。

接下來該怎麼做？
SendPromotion.Email 會向主要帳戶聯繫人發送電子郵件，提供問題的詳細信息和後續步驟的說明。

說明包括：

1. 名單來源：記錄電子郵件地址的收集方式和來源

• 提供來自您網站註冊表單的記錄 ／ 收集方式
• 包括在任何促銷活動或活動中收集的電子郵件

2. 第三方服務：如果您使用第三方服務來收集電子郵件，提供合同或協議，說明其數據收集方法。
3, 提供相關電郵隱私政策：如有，需要分享相關公司隱私政策，解釋如何收集數據。

4. 提供電郵定期更新說明

避免未來問題的建議：
1. 定期更新相關電郵名單

2. 提供退出電郵訂閱之連結

3. 在發送推廣電子郵件之前，始終獲得個人的明確同意。

4. 使用合法的方法來建立聯絡人名單，例如在網站上設置註冊表單。

5. 熟悉當地法規，以確保合規。

6. 如果您考慮發送推廣電子郵件，建議諮詢熟悉香港數據保護法的法律專家。

如仍有問題，請到支援票中心查詢，並向我們提出相關電郵名單的獲取方法證明。經審批後，經解封相關安排。

參考內容: 

以下是幾個國家的數據保護和反垃圾郵件法規示例，以及不合規的潛在罰款：

香港：使用機器生成的聯絡人名單發送推廣電子郵件可能違反《個人資料（私隱）條例》（PDPO）和《不請自來電子訊息條例》（UEMO）。關鍵要點：需要同意：根據《UEMO》，在發送推廣電子郵件之前，必須獲得收件人的同意。如果聯絡人是未經同意生成的，這可能是非法的。數據保護：根據《PDPO》，必須合法和公正地獲取和使用個人資料。如果使用機器生成的名單，而這些資料未經同意收集，則可能不符合這些原則。選擇退出機制：推廣電子郵件必須包含明確的選擇退出機制，允許收件人取消訂閱未來的通信。罰則：違反這些法規可能會導致罰款和其他處罰。

歐盟（GDPR）：根據《通用數據保護條例》，組織可能面臨高達2000萬歐元或其年全球收入4%的罰款，這包括在未獲得同意的情況下發送電子郵件。
美國（CAN-SPAM法案）：不遵守CAN-SPAM法案可能導致每次違規最高可罰款43,792美元。這包括未能提供明確的選擇退出選項。
加拿大（CASL）：加拿大反垃圾郵件法允許對未經同意發送商業電子消息的組織處以最高1000萬加元的罰款。
澳大利亞（2003年垃圾郵件法）：違規者可能面臨高達210萬澳元的罰款，企業和個人都可能受到重大罰款。
巴西（LGPD）：巴西的《通用數據保護法》對公司在巴西的收入可處以最高2%的罰款，每次違規的上限為5000萬雷亞爾。

The SendPromotion.Email system AI will regularly check sending status, the emails imported from CSV files, and unsubscribe rates. If there are violations of relevant regulations, some functions may be temporarily suspended.

When SendPromotion.Email disables certain features of your account (such as sending or importing capabilities), a suspension occurs. The account remains active, meaning features like creating/editing EDM designs, registering recipients, API requests, and others will still function. In rare cases, the account may be completely suspended, including login functionality.

Why Did This Happen?
Internet Service Providers (ISPs) and anti-spam organizations closely monitor the sending status of SendPromotion.Email. If they detect a high rate of negative responses to emails, they may block emails from SendPromotion.Email from reaching their users. To protect the sending reputation of all SendPromotion.Email users, the system regularly checks for negative email or import results and may issue a suspension notice when necessary.

Reasons for Suspension Include:

• Violation of Terms of Use: For example, sending promotional emails that violate regional laws. In Hong Kong, this includes violations of the Personal Data (Privacy) Ordinance (PDPO) and the Unsolicited Electronic Messages Ordinance (UEMO). For details, please refer to the related content.
• High Abuse Rate: If recipients mark emails as spam, it registers as an abuse complaint in your SendPromotion.Email account. If abuse complaints exceed a certain threshold, SendPromotion.Email will send a warning notification.
• High Hard Bounce Rate: Hard bounces are emails that cannot be delivered due to non-existent email addresses.
• Email Domain Not Authenticated: Starting in February 2024, Gmail and Yahoo will require custom authentication and a published Domain-based Message Authentication, Reporting & Conformance (DMARC) record.
• High Unsubscribe Rate: When someone clicks the unsubscribe link in your email, they are automatically opted out of email marketing.
• Direct Complaints: If a contact receives unwanted emails and notifies SendPromotion.Email or anti-spam organizations, this could lead to the domain or IP being blacklisted.
• Domain Protection Mechanism: To prevent the domain from being blacklisted by other email servers.

What Should I Do Next?
SendPromotion.Email will send an email to the primary account contact, providing details about the issue and instructions on how to proceed.

Instructions Include:

• Source of the List: Document how and where email addresses were collected-
• Provide records from your website sign-up forms or collection methods.
• Include emails collected during any promotional events or activities.
• Third-Party Services: If you used third-party services to collect emails, provide contracts or agreements that outline their data collection methods.
• Provide Relevant Email Privacy Policy: If applicable, share the company’s privacy policy explaining how data is collected.
• Provide Email Update Frequency: State how frequently the email list is updated.

Recommendations to Avoid Future Issues:

• Regularly update the relevant email list.
• Provide an unsubscribe link in emails.
• Always obtain explicit consent from individuals before sending promotional emails.
• Use legitimate methods to build your contact list, such as setting up sign-up forms on your website.
• Familiarize yourself with local regulations to ensure compliance.

If you consider sending promotional emails, consulting with a legal expert familiar with Hong Kong data protection laws is advisable.

If you still have questions, please visit the support ticket center to inquire and provide proof of how the relevant email list was obtained. After approval, arrangements for unblocking can be made.

Reference Content:
Here are examples of data protection and anti-spam regulations from several countries, along with potential penalties for non-compliance:

Hong Kong: Sending promotional emails using robot-generated contact lists may violate the Personal Data (Privacy) Ordinance (PDPO) and the Unsolicited Electronic Messages Ordinance (UEMO). Key points: Consent is required—under the UEMO, consent from recipients must be obtained before sending promotional emails. If contacts were generated without consent, this could be illegal. Data protection—under the PDPO, personal data must be obtained and used lawfully and fairly. Using lists generated without consent may not comply with these principles. Opt-out mechanism—promotional emails must include a clear opt-out mechanism allowing recipients to unsubscribe from future communications. Penalties—violating these regulations can result in fines and other penalties.

European Union (GDPR): Organizations may face fines of up to €20 million or 4% of their annual global revenue for violations, including sending emails without consent.

United States (CAN-SPAM Act): Non-compliance with the CAN-SPAM Act may result in fines of up to $43,792 per violation, including failure to provide a clear opt-out option.

Canada (CASL): The Canadian Anti-Spam Legislation allows fines of up to CAD 10 million for organizations sending commercial electronic messages without consent.

Australia (Spam Act 2003): Violators may face penalties of up to AUD 2.1 million, with significant fines for individuals as well.

Brazil (LGPD): Brazil's General Data Protection Law may impose fines of up to 2% of a company's revenue in Brazil, with a cap of R$50 million per violation.